TERMS AND CONDITIONS
Elite Youth Sports Terms and Conditions
Updated 27th July 2020
By booking onto any holiday camps, after school clubs, and any other services provided by Elite Youth Sports, you hereby confirm your acceptance of these Terms and Conditions. You also agree that you have the right, authority and capacity to abide by these Terms.
Our aim as a leading sports coaching provider is to develop, improve and encourage children to keep active and healthy through an array of multi-sports activities.
Throughout these Terms and Conditions Elite Youth Sports are referred to as “we” “our” or “us”. Parents/Carers/Schools are referred to as “you” “your” or “Purchaser”.
Elite Youth Sports are proud to be voluntary registered with Ofsted and are subject to maintaining high standards, regulations and passing inspections throughout the year. Elite Youth Sports must meet certain criteria in order to be Ofsted registered.
Upon booking your child’s place with Elite Youth Sports, it is your responsibility to ensure all information provided to us is correct, Including any medications, allergies, special education needs and emergency contact information. These can be updated at any point by logging in to your Elite account or by calling us on 01235 415846.
The minimum age that we are legally allowed to cater for is four years old for no longer than a four hour session per day. All other children must be ages 5 – 13 years old.
Elite Youth Sports accepts payments by credit card, debit card (except American Express) PayPal and childcare vouchers. In other circumstances bank transfers may be accepted.
All places must be booked and paid for in advance of attendance via our website. Childcare vouchers must be selected at the checkout and then payment transferred from your own voucher provider account. When sending payment please use your child’s name and booking reference so we can allocate the payment accordingly. Once this has been done please email us on firstname.lastname@example.org to confirm. No bookings are confirmed until 100% of the funds have been received.
From time to time we may take photographs or videos of children using our services for promotional purposes to include but not limited to, website, printed material and social media. When booking your child’s place there is a tick box to confirm your acceptance of this. You can change your mind you can withdraw consent of this at any time by emailing email@example.com.
Camp Schedule and Activities
Elite Youth Sports do endeavour to provide the sports advertised on promotional material but under circumstances out of our control there may be changes to the activity schedule or venues. Each camp day will include a minimum of four sporting activities with the option to join in Arts & Crafts throughout the day. Camp timetables are a guide and subject to change. If in the event a venue is unable to accommodate us we will do our best to give you as much notice as possible.
Cancellation and Refund Policy
You can cancel a booking up to 14 days before the first date of your booking and we will refund all monies paid.
If cancellation is less than 14 days before the first date of the booking, unfortunately we are unable to refund any monies. Childcare vouchers or tax-free scheme payments are non-refundable, however your account will be credited with the value and usable against a future booking.
Changes or cancellations made on the day your child is due to attend cannot be refunded or moved to another date.
Please note changes cannot be made to bookings due to take place within 24 hours.
All changes to bookings must be made over the phone or via email. Unfortunately, a phone message or voicemail does not constitute confirmation of your requested date change.
Applicable changes can only be made in the same holiday period.
Due to unforeseen circumstances, we may have to cancel some dates but we will try to give as much notice as possible and offer alternative options if available, or refund all monies paid for the dates cancelled by Elite Youth Sports.
In the instance of an uncontrollable act of God, including but not limited too - weather related, virus epidemics and natural disasters no refunds will be issued, however we will endeavour to transfer your booking to another date free of charge.
If any of the after schools clubs should be cancelled by the schools directly, no refunds will be offered, alternatively we will offer transfers to future club dates.
If your child is going to be absent from a session, parents/carers must notify the Camp Manager and Head Office no later than 8:00am on the morning of. If a child is absent without explanation, staff will contact the parents/carers of the child to check their whereabouts. If staff have any concerns about the child’s whereabouts after attempts to contact the parents, they will contact the Designated Safeguarding Leader who will contact the appropriate authorities.
If your child has been sick in the last 24 hours please call our head office on 01235 415846 for advice on whether to attend camp.
Holiday camp and after school prices are displayed on the website. We reserve the right to increase or decrease our prices dependant on demand. Likewise from time to time we may offer discounts or special offers to encourage bookings to ensure the camps and clubs are fully subscribed. No refunds of price difference will be issued. Credits may be applied to your account at the discretion of head office management. Discount codes cannot be applied retrospectively and must be applied at the time of booking.
School services are a tailored option per school and prices are available upon request.
Collections and Drop Offs
Standard Elite Camp times are from 9:00am – 3:30pm, children must be dropped off no earlier than 8:55 or collected any later than 3:30pm.
Chargeable Extended Elite Camp times are from 8:30am – 5:00pm, children must be dropped off no earlier than 8:25am or collect any later than 5:00pm.
Upon booking you will be asked to provide a secret code word that can be used to collect your child by you or a nominated person. If at any point you are running late please contact the camp manager on the designated camp number found on your registration email.
All children MUST be collected no later than 3:30pm or extended hours 5pm. If you are found to be consistently late we reserve the right to charge you a late collection fee of £20 every half an hour to cover staffing and resources.
Mobile Phones and Electronic Devices
Children are prohibited to bring mobile phones and electronic devices to camp. If found, the camp manager will hold on to these items until the end of session and return to the child’s parent/carer before they leave.
Lost and Personal Property
Elite Youth Sports does not have the storage capacity to hold on to lost belongings. They will be kept for a maximum of two weeks after camp. If not collected after this time the items will be donated to a local charity shop. Elite Youth Sports is not liable for any damages or lost property during camp. Please ensure clothing, lunchboxes and sports bottles are named.
Elite Youth Sports have public liability insurance to cover all children in our care.
Accidents, First Aid and Incidents
Accidents and injuries are a possibility of playing any sports. We reduce the risk of injuries by checking and replacing broken equipment regularly and briefing children before use and play. If in the rare circumstance there is an injury or accident, there are procedures in place. To view the full Accident, First Aid and Incident Policy please email firstname.lastname@example.org for a copy.
As a childcare provider the safety of children is our highest priority and all legal obligations in relation to safeguarding are taken extremely seriously. If there is any reason to suggest child neglect or abuse this will be reported to Ofsted and local authorities for investigation.
Exclusion and Behaviour
We promote positive behaviour at Elite Camps and Clubs but for any reason including but not limited to bullying, inappropriate behaviour, harassment or repeat incidents we reserve the right to exclude any child. No refunds will offered for missed days as a result of exclusion. For full details please request a copy of our Positive Behaviour Policy.
If you would like to make a complaint about our services we would love the opportunity to discuss any concerns with you. If you could please request a copy of our complaint form in writing to email@example.com within 14 days of your experience and we will get back to you as soon as possible.
Elite Youth Sports only operates one website www.eliteyouthsports.co.uk and is not liable for any damages, without limitation, resulting from use of the website. We make every effort to offer a fully secure online booking service via BookingLive.com, and disclaim any liability for any security issues that may occur. If you experience any technical issues when using the website, please email firstname.lastname@example.org.
All content included on www.eliteyouthsports.co.uk and company social media channels including text, graphics, images and logos is intellectual property of Gareth Tucker trading as Elite Youth Sports, unless otherwise stated, and is protected by copyright laws.
Policies and Procedures
Requests for full copies of the following policies can be emailed to Head Office on email@example.com
Accidents, First Aid & Incidents | Allegations | Attendance | British Values | Child Sexual Exploitation | Allergy Protocols | Emergency Evacuation | Equal Opportunities | Health & Safety | Intimate Care | Food, Drink & Healthy Eating | Female Genital Mutilation | Missing Child | Positive Behaviour | Physical Intervention | Mobile Phone & Camera | Lock Down | Safeguarding | Visitors | Uncollected Child | Complaints