Terms & Conditions 

Holiday Camps • Birthday Parties • Wraparound Childcare • Tots Sessions • School Services

Last Updated – 11th August 2026

These Terms and Conditions apply when you book or use services provided by Elite Youth Sports Ltd. By making a booking, you confirm that you have read and accepted these Terms and that you have authority to make the booking for the child or organisation concerned.

Our aim is to help children stay active, healthy and engaged through high-quality sports and multi-activity provision during term time and school holidays.

1. Definitions and scope

In these Terms, “Elite Youth Sports”, “EYS”, “we”, “our” and “us” mean Elite Youth Sports Ltd. “You” and “your” mean the parent, carer, school or other person or organisation making the booking. “Child” means the child attending the relevant service.

These Terms apply to Elite Youth Sports holiday camps, birthday parties, wraparound childcare, tots sessions, after-school clubs, school services and any other service where these Terms are incorporated into the booking.

2. Ofsted registration

Where applicable, Elite Youth Sports operates settings that are compulsory and voluntary registered with Ofsted. Registered provision is subject to the standards, requirements and inspection arrangements that apply to that registration. Not every Elite Youth Sports service is necessarily Ofsted registered. Elite Camps are in the process of registering as compulsory for the Early Years Register.  

3. Child information and booking responsibilities

When making a booking, you must provide complete and accurate information about your child, including relevant medical information, medication, allergies, special educational needs and/or disabilities, and emergency contact details. You must keep this information up to date through your Elite account or by contacting Head Office on 01235 415846.

You must tell us before attendance about any information that could reasonably affect your child’s safety, wellbeing, support needs or ability to participate. We may contact you to discuss reasonable arrangements required before confirming or continuing attendance.

4. Minimum ages

The minimum age for our general provision is four years old. Children aged four may attend for no more than four hours per day. Unless a particular service states otherwise, other children attending our general provision must be aged 5–13.

Elite Tots sessions are available from 18 months old and requires an accompanying adult to remain with and support the child throughout the session.

5. Payments and booking confirmation

Places must be booked and paid for in advance through our website unless we have agreed another arrangement in writing. We accept credit and debit cards and, where eligible, childcare vouchers or Tax-Free Childcare payments. Bank transfer may be accepted in limited circumstances.

Childcare vouchers cannot be used for services that are not eligible, including non-Ofsted-registered services such as After School Sports Clubs.

When paying by childcare voucher or another third-party childcare payment scheme, select the appropriate option at checkout and transfer the payment from your own provider account. Use your child’s name and booking reference so that we can allocate the payment, then email info@eliteyouthsports.co.uk to confirm. A booking may be cancelled if payment has not been received before attendance.

6. Photography, video and promotional use

From time to time, we may take photographs or video recordings during our services for promotional purposes, including use on our website, social media and other marketing materials. Where consent is required, you will be given the opportunity to provide it during the booking process.

You may withdraw promotional consent at any time by updating your child’s profile on the booking system or emailing info@eliteyouthsports.co.uk. Withdrawal will apply to future use where reasonably practicable and does not necessarily require us to recall material already lawfully published or distributed.

7. Camp schedules, activities and venues

We aim to provide the activities advertised, but schedules, activities and venues may change for operational, safety or other reasons outside our reasonable control. Camp timetables are a guide rather than a guarantee and can be affected by participation levels and weather.

We currently aim for each camp day to include at least four sporting activities, with an opportunity to take part in arts and crafts. If a venue becomes unavailable, we will provide as much notice as reasonably possible and, where available, offer an alternative arrangement.

8. Participation

By booking, you confirm that your child meets the stated age requirements and is sufficiently well and physically able to take part in the booked activities, subject to any information or adjustments agreed with us.

Parents and carers do not accompany children during Elite Camp sessions. For Elite Tots sessions, an adult must remain and support the child throughout the session; without an accompanying adult, the child cannot participate.

9. Cancellations, changes and refunds

9.1 Elite Camps and Wraparound Care

You may cancel up to 14 days before the relevant attendance date. Card payments will be refunded. Childcare voucher and Tax-Free Childcare payments are not refundable as cash; where permitted, the equivalent value will instead be credited to your Elite account for use against a future booking.

If you cancel less than 14 days before the attendance date, no refund will be due. Changes or cancellations on the day of attendance cannot be refunded or moved to another date. Change requests cannot be made within 24 hours of the booking.

Booking changes must be agreed by telephone or email. Leaving a voicemail or phone message does not, by itself, confirm a change. Where a change is permitted, it must be made within the same holiday period.

If EYS cancels a date, we will aim to give as much notice as reasonably possible and may offer an alternative. Card payments for the cancelled date will be refunded to the original payment method; eligible childcare payment amounts will be credited back to your Elite account where appropriate.

9.2 After School Clubs

If a school directly cancels an After School Club session, we will normally offer a transfer to a future club date rather than a cash refund. If EYS cancels because of low attendance or staff sickness, the card payment for the cancelled session will be refunded to the original payment method. Childcare vouchers are not accepted for After School Sports Clubs.

9.3 Elite Tots Sessions

You may cancel up to 14 days before your child’s first booked session and receive a refund of card payments for the sessions. The first-time enrolment fee is non-refundable. Cancellations must be made in writing by the original booker to info@eliteyouthsports.co.uk.

Termly blocks are bookable in advance of the start of the term. If EYS cancels a session, we will aim to give reasonable notice and offer alternatives where available; otherwise, the card payment for the cancelled session will be refunded to the original payment method or credit to use against future services issued.

9.4 Events outside our reasonable control

If a service cannot operate because of circumstances outside our reasonable control – for example, severe weather, a public-health emergency, natural disaster, venue closure or another comparable event – we will aim to offer a transfer or alternative date where reasonably possible. Any refund, credit or other remedy will be subject to applicable law and the circumstances of the cancellation.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

9.5 Refund Administration fee

Please note that all refunds over £50 will incur a £5 administration charge, which will be deducted from the total refund amount.

10. Sickness and non-attendance

If your child will be absent, please notify Head Office no later than 8:30am on the day of attendance. If a child is unexpectedly absent, staff may contact the parent or carer to confirm the child’s whereabouts. If concerns remain after reasonable attempts to make contact, the matter may be escalated to the Designated Safeguarding Lead and, where appropriate, the relevant authorities.

If your child has been sick within the previous 24 hours, contact Head Office on 01235 415846 before attendance for guidance. Do not bring a child to an Elite Youth Sports service if they have a high temperature or a contagious illness or disease.

If your child has an injury or other condition that may materially limit participation, please contact Head Office before attendance. A copy of our full Non-Attendance Policy is available from info@eliteyouthsports.co.uk.

11. Pricing and promotions

Current prices are shown on our website or, for tailored school services, provided on request. We may change prices for future bookings and may offer discounts or promotions from time to time. A later price reduction or promotion does not entitle an existing booking to a refund of the difference.

Account credits may be applied at the discretion of Head Office management. Discount codes must be applied at the time of booking and cannot be added retrospectively unless we expressly agree otherwise.

From time to time, Elite Youth Sports may run competitions, giveaways and promotional offers. Each promotion may have its own eligibility criteria and terms. Prizes are non-transferable, have no cash alternative and, where applicable, are subject to availability. We reserve the right to amend or withdraw a promotion where reasonably necessary.

12. Drop-off and collection

12.1 Camps

Standard Elite Camp hours are 9:00am–3:30pm. Children should not be dropped off before 8:55am and must be collected by 3:30pm. Chargeable extended hours are 8:30am–5:00pm; children should not be dropped off before 8:25am and must be collected by 5:00pm.

During booking, you will be asked to set a collection PIN. You or a nominated collector may be required to provide this PIN. If you are running late, contact the Camp Manager using the designated camp number displayed at the venue or on the relevant camp location page of our website.

Repeated late collection may result in a charge of £20 for each 30-minute period, or part of a period, to cover additional staffing, venue cost and resources.

12.2 Wraparound Care

Session times vary by location. Children must not be dropped off before their booked start time and must be collected by the booked end time. Repeated late collection will result in a charge of £10 for each 15-minute period, or part of a period, to cover additional staffing.

13. Mobile phones and electronic devices

Children must not bring mobile phones or personal electronic devices to Elite Youth Sports services unless we have agreed an exception in advance. If an item is brought to a session, the camp manager may keep it securely until it can be returned to the child’s parent or carer at collection.

We operate a no-mobile-phone approach across our sites and ask parents and carers to respect site rules when attending.

14. Lost and personal property

Please clearly name clothing, lunchboxes, bottles and other belongings. Lost property may be retained for up to two weeks after attendance and will then be donated to charity. We do not have facilities to storage lost property. We are not responsible for loss of or damage to personal property except where liability cannot lawfully be excluded.

15. Insurance, accidents and first aid

Elite Youth Sports maintains public liability insurance for its services.

Sport and physical activity involve an inherent risk of minor accidents and injuries. We seek to reduce risk through appropriate supervision, activity briefings and equipment checks. Procedures are in place for accidents, first aid and incidents. A copy of our Accident, First Aid and Incident Policy is available from info@eliteyouthsports.co.uk.

16. Safeguarding

The safety and welfare of children is our highest priority. Staff are trained to report safeguarding concerns to a Designated Safeguarding Lead. Concerns will be considered and, where required or appropriate, referred to relevant safeguarding agencies or authorities.

We will communicate with parents or carers about safeguarding matters where appropriate and where doing so is consistent with our safeguarding duties and the child’s welfare.

17. Behaviour, exclusion and zero tolerance

We promote positive behaviour across all Elite Youth Sports services. We may suspend or exclude a child or parent where behaviour creates a safety or welfare concern or involves bullying, harassment, abuse, serious inappropriate behaviour or repeated breaches of our rules. Refunds will not normally be provided for sessions missed because of exclusion. Our Positive Behaviour Policy is available on request.

Setting Managers may use body-worn cameras at drop-off and collection in accordance with our applicable policies and data-protection responsibilities.

We operate a zero-tolerance approach to verbal or physical abuse of staff. Threatening, aggressive, offensive, intimidating or seriously disrespectful behaviour may result in the person being required to leave the premises and may lead to future access to our services being restricted.

Telephone calls are recorded for training, quality, safety and service-management purposes. Any recording and use of personal data is subject to applicable data-protection requirements.

18. Social Media and Online Conduct

We ask that any concerns regarding Elite Youth Sports, our services or members of staff are raised directly with EYS in the first instance, so we have the opportunity to investigate and respond appropriately. Customers should be mindful when posting publicly or on social media that comments about the business, staff or other individuals may have legal implications if they are defamatory, threatening, abusive, discriminatory or disclose confidential or personal information. Nothing in these Terms prevents anyone from providing an honest review, raising a genuine concern, reporting a safeguarding matter or exercising their legal rights.

19. Complaints

We welcome the opportunity to resolve concerns. To make a formal complaint, request a complaint form by emailing info@eliteyouthsports.co.uk. Where possible, please contact us within 14 days of the relevant experience so that we can investigate promptly. We will respond as soon as reasonably practicable in accordance with our complaints procedure.

20. Website and online booking

Our official website is www.eliteyouthsports.co.uk. We take reasonable steps to maintain the website and our online booking arrangements, which may include services provided by third-party booking providers such as Coordinate Sport. Online services can occasionally be interrupted or affected by technical issues outside our control.

If you experience a technical problem, email info@eliteyouthsports.co.uk. Nothing in this section excludes or limits liability where it would be unlawful to do so.

21. Copyright and intellectual property

Unless otherwise stated, content on www.eliteyouthsports.co.uk and our company social-media channels – including text, graphics, images and logos – is owned by or licensed to Elite Youth Sports Ltd and is protected by applicable intellectual-property laws.

22. Policies and procedures

Copies of relevant policies can be requested from Head Office at info@eliteyouthsports.co.uk. Policies currently referenced by our service documentation include but not limited to:

·       Accidents, First Aid & Incidents

·       Allegations

·       Attendance

·       British Values

·       Child Sexual Exploitation

·       Allergy Protocols

·       Emergency Evacuation

·       Equal Opportunities

·       Extreme Weather

·       Health & Safety

·       Intimate Care

·       Food, Drink & Healthy Eating

·       Female Genital Mutilation

·       Missing Child

·       Restorative Behaviour

·       Physical Intervention

·       Mobile Phone & Camera

·       Lockdown

·       Safeguarding

·       Safer Recruitment

·       Visitors

·       Uncollected Child

·       Complaints

·       and Zero Tolerance.

23. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

We may update these Terms from time to time. The version applicable to a booking will normally be the version made available when the booking is placed, unless a change is required by law or is otherwise agreed with you.

These Terms do not affect any statutory rights that apply to you.

Contact

Elite Youth Sports Ltd

Email: info@eliteyouthsports.co.uk

Telephone: 01235 415846

Website: www.eliteyouthsports.co.uk